IR Hotline Numbers:

+44 20 3318 1470
+60 154 877 0076
+61 2 7908 1745
+65 3165 8788
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Experienced a breach? Reach us now

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Ransomware Response

Contain. Eradicate. Recover. Never Again

Haven't been hit by Ransomware yet? Contact us to help set up your systems to make sure they can't get in.

As businesses increasingly rely on digital systems, they face a growing threat from cyberattacks. Ransomware attacks, where attackers encrypt files and demand payment to restore access, are becoming more common and devastating. In this context, it is crucial for companies to have a solid incident response plan in place, including working with an incident response company.

What should I do first?

If you have been a victim of Ransomware then leave the device powered on if possible but removed the machine from the internet, and from the network where applicable. Do not attempt to restore from backup without containment and eradication support because if they are not already, your backups can become encrypted also. Seek professional support from Pragma by emailing [email protected], or by calling the local hotline number listed above.

Why use Pragma?

Pragma provides expertise and resources that many companies lack. When a cyberattack occurs, time is of the essence. The longer a company waits to respond, the greater the damage and the more difficult it is to recover. We have the experience, skills, and tools to quickly identify and contain the attack, minimise damage, preserve vital evidence, and restore operations. We can also help prevent future attacks by identifying vulnerabilities and implementing security measures.

Where possible, we will also identify the root cause of the incident and develop effective and sustainable solutions to prevent future incidents from occurring.

Our digital forensic investigation will also identify the Threat Activity in the affected systems and can provide valuable insight into data that has been exfiltrated during the incident. This can be vital in the identification of reportable data when considering whether an incident is notifiable under local law.

You will be allocated a single point of contact and we will provide you with regular updates in easily understandable, non-technical language when required.

What is our ransomware response?

Pragma provides support on cases within one hour of contact being made. We will provide immediate advice on the delicate balance of data preservation, Threat Actor containment and eradication, and urgent security recommendations. Often clients are unsure how best to react and their actions can result in loss of forensic evidence, or unsuccessful eradication activity. Without effective containment victims of ransomware may experience several phases of encryption and data exfiltration and expert support is often vital for the survival of the affected organisation.

Our forensic Incident Responders will work with you from an early stage to help you to effectively contain the incident and identify a scope for the investigation. We will provide valuable support throughout the incident providing regular simple to understand updates on the findings.

We will support you throughout the recovery process, whether this is through the safe restoration of backup data, or where required, we will support you through the ransom negotiation and payment process.

Our Incident Responders are extremely experienced in these matters and come from a mixture of law enforcement, military, and private sector backgrounds to provide a wealth of experience.

Our forensic processes are certified by CREST, the de facto standard for the cyber forensics industry.

Where are Pragma based?

Pragma is a global company with sites in Singapore, the United Kingdom and Australia, and response teams around the world. We will be able to support you through your incident wherever you are located.

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